OVERVIEW
About Suretech
We provide Private Cloud IT Infrastructure and Management solutions to businesses in the $1MM to $50MM revenue range. Our solutions optimize Workflow, Security and Uptime. Visit SureTech.com to Get IT™ Anytime. Anywhere.
SureTech saved our firm when our previous cloud provider had a datacenter failure. They completely migrated all our software and restored partially damaged critical data for our company and also helped us more effectively coordinate our remote operations groups. The SureDesk solution performs better and more consistently than our previous provider’s Citrix desktops and the SureTech team is efficient, committed and a perfect fit for our needs.
Jake D. – MD, NYC Private Equity firm
The Challenge
SureTech needed a unified way to manage the growing complexity of modern IT environments—balancing on-site systems, cloud infrastructure, data protection, user support, and evolving security requirements. Their clients depended on stable operations and seamless communication, yet the rapid pace of technological change required an approach that could manage daily demands while also preparing for the future.
Our Solution
Topaz took on the full operational and strategic management of SureTech’s IT ecosystem, coordinating teams, infrastructure, and security into a cohesive, resilient service. We delivered continuous support, multi-layer protection, scalable cloud and network management, and reliable data continuity. At the same time, we guided SureTech toward the future—introducing forward-thinking processes, exploring emerging technologies, and aligning operations with the evolving digital landscape. By combining operational excellence with future-focused insight, Topaz ensured SureTech could manage the complexity of today while confidently building for tomorrow.
HIGHLIGHTS
Topaz's Work
Cross-Platform Systems Integration
Topaz unified SureTech’s dispersed tools into a single, interoperable ecosystem. We built a cross-platform web and mobile environment that allows users to access support, manage tickets, and oversee systems from any device with consistent performance and reliability.
Operational Workflow Automation
We redesigned SureTech’s internal workflows from the ground up—automating ticket routing, system monitoring, client communications, and backend administrative tasks. This reduced manual overhead for their support team and created a smoother, more predictable service operation.
AI-Driven IT Insights
Topaz implemented lightweight AI models to elevate SureTech’s day-to-day operations. From predictive issue detection to automated client reporting, our AI tools help their team identify system risks earlier, respond faster, and maintain stronger uptime across all managed environments.
Topaz Group has a unique track record of first class execution and risk management processes and has unique combination of technology and creative development expertise. Topaz also has deep experience protecting and supporting brand statements and values and fitting narrative and design development into existing franchise parameters.